![]() ![]() If there are multiple accounts on the computer, choose the one you want to reset. ![]() On the sign-in screen, type your Microsoft account name if it's not already displayed. Reset your Microsoft account password you use to sign in to your computer To see your device name, right-click Start, select System, and scroll to the Device specifications section. If the device name is the same as your account name, you can create a new administrator account, sign in as an administrator, and then rename your PC (when you view your device name, you can also rename it). Your password will be changed and you'll be asked to sign in to your work or school account again.Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). Type your old password, and then create and confirm your new password. Select Password from the left navigation pane or select Change password from the Password block. Sign in to the My Account portal with your work or school account, using your existing password. Update a password from the Change password page If you're an administrator trying to find more information about how to test up self-service password reset for your employees or other users, see Self-service password reset. If you see an error while signing in with a personal Microsoft account, you can still sign in by using the domain name for your organization (such as ) or the Tenant ID of your organization from your administrator in one of the following URLs: If you're a user trying to get into a personal account, such as for Xbox, Hotmail, or, try the suggestions in the When you can't sign in to your Microsoft account article. This article is intended for users trying to update a known password for an existing work or school account.
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